Refund Policy

You can always find the current subscription fees for a Service in the Subscription Services section under Member Login. You agreed to pay the subscription fees and any other charges incurred in connection with your user name and password for a Service (including any applicable taxes) at the rates in effect when the charges were incurred. We bill all charges automatically to your credit card.

Subscription fees will be billed at the beginning of your subscription or any renewal cycle. Renewals will occur on or about the same day of the month you originally subscribed. Subscription fees are nonrefundable.

You may cancel your subscription at any time with 30 days written notice by emailing HubTack at subscriptions@hubtack.com    Upon receipt of your email message we will reply with a confirmation of your calculation to the email address we have on file for your account. This is for your protection.

Pay per view fees maybe refundable if

  • the document was not readable or
  • filed incorrectly.

You can apply for a refund on-line by going to Member Services, Support Tickets and following the on-line instructions.  If HubTack determines that that document is not readable or was filed incorrectly the charge for that document(s) will be refunded.  If the document is readable and is filed correctly you will be charged for the document(s).

If you want to use a different credit card or there is a change in credit card validity or expiration date, you may update your account by going to Member Services, Profile and updating the information in your profile.  Any changes you make will be effective with the next billing cycle.

If you believe someone has accessed a Service using your user name and password without your authorization, you must:

  • Change your password immediately by logging on to Member Services, Profile and updating the password in your profile.  You should do this BEFORE calling HubTack.
  • Notify HubTack via email or by calling support at 630-566-9197.  Be prepared to provide a complete list of transactions that you believe were charged to your account by the third party.